Service Agreement
Our Service Contract needs to be read and signed before we render any services. We are more than happy to speak to you about any questions or concerns you might have about the contract.
All contracts are signed electronically. Upon requesting services as a new client you will receive an invitation via email to sign the contract.
All contracts are signed electronically. Upon requesting services as a new client you will receive an invitation via email to sign the contract.
Payment Policy
All payment for pet sitting is due before services are rendered. We accept credit cards, ACH payments, PayPal and Chase QuickPay. By signing this contract, Client agrees to the Chicago Urban Pets cancellation policy which is as follows:
Cancellation Policy for Dog Walking
Notify us before by 4PM of the previous day of cancelled visits: full refund will be given to clients.
Notify us after 4PM no refund given to client; full reservation fee will be charged to client.
Cancellation Policy for Pet Sitting (when client is gone for 2 or more days)
Notify us 5 full days prior of cancelled visits: full refund will be given to clients.
Notify us 4 full days or less prior: no refund given to client; full reservation fee will be charged to client.
Cancellation Policy for Dog walking and Pet Sitting over Major National Holidays:
Notify us 7 full days prior of cancelled visits: full refund will be given to clients.
Notify us 6 full days or less prior: no refund given to client; full reservation fee will be charged to client.
Last-Minute Fee (LMF):
Client agrees to pay $5 last minute fee (LMF) to Chicago Urban Pets for any reservations made with less than 24hrs.
Client Home Care Needs:
Chicago Urban Pets is not responsible for wilted, dead or otherwise unhealthy plants.
Chicago Urban Pets is not responsible for damage to the home beyond the control of the sitter. This includes, but is not limited to: electrical problems, leaks, and acts of nature. All repairs to home and related fees will be paid by Client or fully reimbursed to Chicago Urban Pets within seven (7) days of Client’s return date. Chicago Urban Pets is not responsible for any damage to the property or home of the Client unless such damage is caused by the negligent act of Chicago Urban Pets.
Restocking Supplies
If the sitter needs to restock supplies, Client agrees to pay Chicago Urban Pets a $40/restocking fee.
Pet Illness / Veterinary Care
Client is aware and agrees to the medical costs of any fees should they arise from animal(s) being ill or otherwise needing veterinary care. Client agrees to pay Chicago Urban Pets the sum of $40/per hour should the sitter need to take the pet(s) to the vet.
Injury to Client animal(s) by another Animal:
Chicago Urban Pets will take all appropriate actions to ensure that Client’s animal(s) are not placed in the company of aggressive or violent animals and/or will immediately remove Client’s animal(s) from any animal fight. Chicago Urban Pets and its employed staff will not be responsible for any animal(s) that instigate fights with other animals or is injured by another animal while in Chicago Urban Pets care. The above waiver of liability in favor of Chicago Urban Pets shall not apply or be effective if Chicago Urban Pets conduct in providing its pet care services is found to be grossly negligent, reckless, or if there is intentional misconduct.
Injury to Pet Sitter or another person by Client’s Animal(s):
Client will be responsible for all medical expenses and damages resulting from an injury to pet sitter or other persons by the Client’s pet(s). Client agrees to pay the full cost of any and all medical expenses and damages should they arise to the Chicago Urban Pets pet sitter or the pet sitter’s possessions as a result of the Client’s animal(s) actions. Client agrees to indemnify, hold harmless, and defend Chicago Urban Pets in the event of a claim by any person injured by the Client’s pet(s).
Off-leash Dog(s):
Some of our Clients request off-leash activity and play for their dog(s). Client is aware and agrees that the Client’s dog(s) may be off-leash in designated dog parks and other legal-for-dogs areas in order to provide maximum exercise and play for Client’s dog(s). Client agrees that should the Client’s dog(s) run away or be injured during the off-leash play time, neither Chicago Urban Pets nor Chicago Urban Pets walkers/sitters will be held liable for any damages resulting to people or other animals or to the Client’s dog(s).
Unsafe Pet(s):
This contract permits Chicago Urban Pets to use discretion to stop and end service at any time that Client’s pet(s) pose a danger to the safety and health of itself, other pets, other people or Chicago Urban Pets sitters/walkers.
Solicitation of Chicago Urban Pets Sitters:
Client agrees that the pet sitter provided by Chicago Urban Pets is employed through Chicago Urban Pets and is contracted to work only through Chicago Urban Pets and not directly through the individual Client listed above. Client agrees that all reservations for present and future sitting and dog walking must be made through Chicago Urban Pets and not the individual sitter. Client is aware that the Chicago Urban Pets sitter may give out his/her personal number to the Client. Client agrees to use this number only in the event of an emergency during which the sitter/walker is already employed directly through Chicago Urban Pets for Client. Client agrees that this number shall not be used for any solicitation of future pet sitting or dog walking. Client is aware that should this contract be broken, legal fees and misuse-of-staff charges will apply.
All payment for pet sitting is due before services are rendered. We accept credit cards, ACH payments, PayPal and Chase QuickPay. By signing this contract, Client agrees to the Chicago Urban Pets cancellation policy which is as follows:
Cancellation Policy for Dog Walking
Notify us before by 4PM of the previous day of cancelled visits: full refund will be given to clients.
Notify us after 4PM no refund given to client; full reservation fee will be charged to client.
Cancellation Policy for Pet Sitting (when client is gone for 2 or more days)
Notify us 5 full days prior of cancelled visits: full refund will be given to clients.
Notify us 4 full days or less prior: no refund given to client; full reservation fee will be charged to client.
Cancellation Policy for Dog walking and Pet Sitting over Major National Holidays:
Notify us 7 full days prior of cancelled visits: full refund will be given to clients.
Notify us 6 full days or less prior: no refund given to client; full reservation fee will be charged to client.
Last-Minute Fee (LMF):
Client agrees to pay $5 last minute fee (LMF) to Chicago Urban Pets for any reservations made with less than 24hrs.
Client Home Care Needs:
Chicago Urban Pets is not responsible for wilted, dead or otherwise unhealthy plants.
Chicago Urban Pets is not responsible for damage to the home beyond the control of the sitter. This includes, but is not limited to: electrical problems, leaks, and acts of nature. All repairs to home and related fees will be paid by Client or fully reimbursed to Chicago Urban Pets within seven (7) days of Client’s return date. Chicago Urban Pets is not responsible for any damage to the property or home of the Client unless such damage is caused by the negligent act of Chicago Urban Pets.
Restocking Supplies
If the sitter needs to restock supplies, Client agrees to pay Chicago Urban Pets a $40/restocking fee.
Pet Illness / Veterinary Care
Client is aware and agrees to the medical costs of any fees should they arise from animal(s) being ill or otherwise needing veterinary care. Client agrees to pay Chicago Urban Pets the sum of $40/per hour should the sitter need to take the pet(s) to the vet.
Injury to Client animal(s) by another Animal:
Chicago Urban Pets will take all appropriate actions to ensure that Client’s animal(s) are not placed in the company of aggressive or violent animals and/or will immediately remove Client’s animal(s) from any animal fight. Chicago Urban Pets and its employed staff will not be responsible for any animal(s) that instigate fights with other animals or is injured by another animal while in Chicago Urban Pets care. The above waiver of liability in favor of Chicago Urban Pets shall not apply or be effective if Chicago Urban Pets conduct in providing its pet care services is found to be grossly negligent, reckless, or if there is intentional misconduct.
Injury to Pet Sitter or another person by Client’s Animal(s):
Client will be responsible for all medical expenses and damages resulting from an injury to pet sitter or other persons by the Client’s pet(s). Client agrees to pay the full cost of any and all medical expenses and damages should they arise to the Chicago Urban Pets pet sitter or the pet sitter’s possessions as a result of the Client’s animal(s) actions. Client agrees to indemnify, hold harmless, and defend Chicago Urban Pets in the event of a claim by any person injured by the Client’s pet(s).
Off-leash Dog(s):
Some of our Clients request off-leash activity and play for their dog(s). Client is aware and agrees that the Client’s dog(s) may be off-leash in designated dog parks and other legal-for-dogs areas in order to provide maximum exercise and play for Client’s dog(s). Client agrees that should the Client’s dog(s) run away or be injured during the off-leash play time, neither Chicago Urban Pets nor Chicago Urban Pets walkers/sitters will be held liable for any damages resulting to people or other animals or to the Client’s dog(s).
Unsafe Pet(s):
This contract permits Chicago Urban Pets to use discretion to stop and end service at any time that Client’s pet(s) pose a danger to the safety and health of itself, other pets, other people or Chicago Urban Pets sitters/walkers.
Solicitation of Chicago Urban Pets Sitters:
Client agrees that the pet sitter provided by Chicago Urban Pets is employed through Chicago Urban Pets and is contracted to work only through Chicago Urban Pets and not directly through the individual Client listed above. Client agrees that all reservations for present and future sitting and dog walking must be made through Chicago Urban Pets and not the individual sitter. Client is aware that the Chicago Urban Pets sitter may give out his/her personal number to the Client. Client agrees to use this number only in the event of an emergency during which the sitter/walker is already employed directly through Chicago Urban Pets for Client. Client agrees that this number shall not be used for any solicitation of future pet sitting or dog walking. Client is aware that should this contract be broken, legal fees and misuse-of-staff charges will apply.